RR
Ronel R

1 reviews | Active since Apr 2010

06 Nov 2016, 10:26

Vodacom *****ing money with services which does not exist

<p>My Samsung was damanged and I was in need of a phone urgently. I placed my sim card into my old Blackberry phone. I went into the *111# menu and proceeded to purchase Blackberry BIS services. The transaction went though without any problems, money deducted from my balance. There were not services available to me. I made contact with the call centre only to be informed that the BIS services are not longer available!!!!!!</p> <p>The services was available on the menu and Vodacom took the money but they cannot deliver the service???????</p> <p>Unlafull enrichment at the expense of your clients??????????????????</p> <p>I want a FULL REFUND asap as NO SERVICE was delivered by vodacom!</p> <p>You cannot ***** money and think it's ok</p> <p>REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Nov 2016, 11:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team