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Tembisa M

1 reviews | Active since May 2019

09 Sept 2019, 14:35

VODACOM *****ING MONEY OUT OF MY ACC

So in July i took a contract with vodacom (sim card) before i could receive it i cancel the contract cause i saw a better deal with vodacom and the package was on the way, took me weeks to cancel with them again and fetch the sim card, eventually they did and the following month (August) i was billed and i again i followed up and i was told it will be replaced back , come to my surprise September i was billed again for a sim card i never used, i returned without even opening up the package. and i again i make emails, call and Im not getting any assistance. so vodacom is on a mission to continue to deduction money out of my account for a service i don't have!!!!!! on top of that they network is getting ****ter by the minute!!!!!!!!!! I SEE NO POINT IN EVEN CARRING ON WITH VODACOM, I AM NOT EVEN INTERESTED IN THE OTHER CONTRACT I WAS GONNA TAKE WITH THEM.

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Replies (4)
Vodacom
Vodacom's reply09 Sept 2019, 16:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TM
Tembisa M's update10 Sept 2019, 09:03
Reviewer Update
what the hell are you on about? who spoke about whatsapp???? did i mention whatsapp in my complaint??? is this your most obvious way of avoiding the fact that vodacom is withdrawing money out of my acc for a service i don't have with them??? instead of trying to resolving the issue you talking about stupid ish that have nothing to do with my acc.. I WANT ALL THE MONEY DEDUCTED OUT OF MY ACC REPLACED BAC****!!!!
TM
Tembisa M's update19 Sept 2019, 09:06
Reviewer Update
So this week I received a call from vodacom, claiming my contract isn’t canceled, even though I have emails canceling and ref number in those emails. So I’m told it will be canceled and I will receive a sms and I will be reimbursed all the money. Today Thursday, I received a call an hour and 45 minutes ago someone from vodacom claiming again Contract not canceled and it’s too late for me to cancel, cause I have been using the 10 gig data yada yada so I let them finish cause one I didn’t port my number for the contract, never opened the package, SIM card was fetched within the same month I received it, cause I canceled it that’s why they fetched it... so I don’t know what ****en **** vodacom is trying to pull cause they wanna continue deducting money out of my account for a SIM card they fetched ????????♀️, so again I explain to the person who was talking **** to me that I canceled and they continue to tell me I didn’t and they will cancel and send me a sms confirming I canceled and all my money will be returned, that was 1 hour and 45 something minutes ago and I didn’t receive a single sms, so I would like to know is y’all gonna keep calling with the same story and promise to sms the ref number for the cancellation and not do a single thing about it
Vodacom
Vodacom's reply19 Sept 2019, 09:14
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team