Vodacom *****ing money from my bank account!

<p>I have picked up excessive out of bundle charges on my vodacom account for the past 5 months. I contacted Vodacom asking for an investigation and they sent me a sloppy sms back with basically zero useful information. I then lodged a second query for investigation as when I dialled *111# the current balance told me I had data available to me yet when I called into the call centre I was told I was R470 out of bundle on data already. The service centre then lodged a second investigation for which I was told to wait 16 working days. It has been 16 working days and Vodacom has not gotten back to me yet they are continuing to empty my account for what seems to be an error on their billing system.</p>