CT
Cassandra T

1 reviews | Active since Feb 2017

02 Feb 2017, 12:50

Vodacom *****ing money from my account

<p>I cancelled my contract in Feb 2016. Since then Vodacom without fail every months debits my account for the FULL value of the contract including the device cost. I have emailed and called repeatedly for a year now and nobody gets back to me. I instructed them to cancel the debit order yet again this month R847 got debited from my account! I am sick and tired of being ****** from and want my money back from vodacom! </p>

0
Replies (3)
Vodacom
Vodacom's reply02 Feb 2017, 14:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CT
Cassandra T's update02 Feb 2017, 14:36
Reviewer Update

Please contact me on +44 ********** 482

CT
Cassandra T's update02 Feb 2017, 15:44
Reviewer Update

Still waiting for your phonecall? This is very urgent please as my account is overdrawn by R10169 thanks to vodacom. So I demand this gets resolved as quickly as you took the money out my account