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dawid V

1 reviews | Active since Jul 2013

02 Jun 2021, 11:25

Vodacom *****ing money from me!

Vodacom is *****ing money from me! I cancelled a contract well within my 7 day grace period, but I am still being billed and money is being deducted from my account! I tried to address it but they are not responding to my mails

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Replies (4)
Vodacom
Vodacom's reply02 Jun 2021, 11:26
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
dV
dawid V's update02 Jun 2021, 11:30
Reviewer Update
I look forward to speaking to someone and resolving this issue. Please call me urgently on ***
dV
dawid V's update02 Jun 2021, 11:47
Reviewer Update
Vodacom just called and informed me that the issues has been resolved and my account will be credited with the amount they took. I'm impressed with the speed of this and have to give credit where credit is due (no puns intended). If after the promised amount of 7 days my account has not been credited I will post a reply here again. I hope this is the end of the saga.
Vodacom
Vodacom's reply03 Jun 2021, 10:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team