Vodacom *****ing money from bank account!!!

<p>Vodacom complaint: ********** 396</p> <p>On 2 September 2016, Vodacom took R2177.56 off my fnb Cheque account for data charges.<br />I queried this with Vodacom and they confirmed that this was an error and they over charged me. <br />On 23 September 2016 I received a letter of goodwill from Vodacom confirming that they will refund me R3612.02 (account I ********** / SR reference- 1- ********** 8482). Credit note CNI 980834.<br />When I called and spoke to Sebago (11/10/16 @ 1.45pm) he confirmed that a further R1669.70 was still to come off the account (for data charges unknown!!) and I will then be left with R1551.71 (statement date 03/10/2016). I never received any statement confirming what these charges (R1669.70) are for? And I want a detailed statement to confirm that Vodacom is not *****ing money from me.<br />I called again on 1/11/2016 Ntadisi @2pm (she put in a service request that money should be paid back into my Fnb bank account.<br />I called again on 13/11/2016 Clairenette @ 12 noon (asked about money to be put into my fnb account) and asked for manager by the name of Olga to call me back, NO call ever received!! <br />I called again on 23/11/2016 Keanan at accounts @ 10.25am and everybody just says they will pay the money (left from the R1551.71 is now : R1433.72l) into my fnb account but these now seem like empty promises + I want to know what the charges were of that amount of R1669.70 that went off.<br />Vodacom- what were the data charges (detailed account) for the amount of R1669.70??<br />Vodacom- pay money you owe me (incorrectly debited from my fnb account, YOUR fault!!!!!!!) into my fnb account asap!! BUT I also want to know the exact details of the R1669.70 billing, what did I pay for???????</p>