Vodacom *****ing money by not delivering services you paid for

SR*** So here I am again waiting for Vodacom Fiber to give support. They will take the money in a flash but when they will have to do something they will not and/or brag feet.

So I logged this call via email on day 1 of no internet. If you call them they will not log a call or even look you up on the system. They also don't ever seem to know how may are effected, where it took me 30 min to find out I'm one of 24 people. Now I logged a call and called support. The lady on the other side just said that she will have to send the call to Nokia. I said that the router does the same that it does if the line is cut and that I do not understand why you would want to call Nokia. She just said that this is what needs to be done and she "Cant connect to my router". I mean, no duuuuh! Now here is the issues I have with this: 1- I have been waiting for a week. Every day phoning and asking for an update and until now still no update. They only send me an email that my call is placed on "Pending". Oh. Picking up the phone and just leaving it on the side is super obvious. This makes you just look lazy and unprofessional. I will call back you lazy R10! Not sure what you win by doing this. System probably shows that you did take calls. Mean while, back at the ranch you are no better than your CEO. *****ing money 2- I pay them for this service. They do not deliver. 3- I pay for PSN, Xbox Live, Netflix and Crunchy roll. None of these I can use now thanks to this very bad service. 4- I was told I can work from home. Now I cant and this means I have to drive to the office and hope I find a place to work. This means extra fuel, extra time, extra money out of my pocket and all this because I paid for a service. 5- I have to do remote work during the night. This brings in more money since this counts as overtime. Now I cant claim overtime since I cant work remotely. Again costing me money because I PAID for a SERVICE I'm not receiving. 6- I know Vodacom will not care about all this money and will still charge me a full month. 7- 30-07-2022 I saw a technician busy on the fiber lines in my street. I was so happy that I walked to him and asked if he was busy fixing. His answer "No. There are issues? I'm here to install for a new client who joined". I told him about the line that is off. He said "I do not know when the maintenance team will come through" and he began packing up this stuff. I asked "What now?". He responded "Well, I will not be able to install if the lines are off". So there are 0 communication between the teams. No wonder it takes 100 emails and calls to get Vo-da-cum to snap back to reality and see that they are loosing paying customers and thinks "Ag lets just shut these slaves up and have a look". Really?! is this the best you can do? Why dont you have at least 1 maintenance person on site? He/she can help with new installations but be here mainly for maintenance and repairs? You ***** more than enough money. I'm sure you can do at least this. But no. CEO needs to book his space on Mars I guess.

Please. I do not understand how Telkom became more reliable than you Vodacom. You dont even have to try hard to be better than them , but still you are worse than them. HOW?! How is this possible?

Please try. Just try. GIVE ME AN ETA AND UPDATE! But this will be too much to ask right? Right.

Almost forgot. This is a 200MB line. I have to say this since you cant seem to look it up on your system. The incompetency is mind blowing! But you have no issues taking the money. No there your the best ******** the world has EVER seen!