Vodacom *****ing money

My Wi-Fi contract was upgraded without my consent and I've had an uphill battle with Vodacom to sort this out. The case has been escalated with promises of getting back to me in November 2020. Nothing has been sorted out and Vodacom keeps deducting money from my account. Every time I contact Vodacom the friendly consultant tells me it will be resolved, but then nothing happens.

Today I contacted Vodacom AGAIN who told me that the Rewards office is responsible for the upgrade, but they (the Rewards office) denied this! After another call to the Rewards office, I was told that the upgrade was reversed but my contract is not canceled by Vodacom as I requested. AND THEY ARE STILL DEDUCTING THE UPGRADE AMOUNT FROM MY ACCOUNT.

I am requesting that my contract is canceled immediately and that I am refunded the money that was taken from my account since September 2020.