TJ
Tasneem J
1 reviews | Active since Mar 2019
14 Mar 2022, 11:22
Vodacom *****ing money. AGAIN
I had fiber with Vodacom over 2 years ago and suddenly I’m being billed for fibre again. Calling the call center is absolutely useless as they have no idea why I’m being billed and according to the call center it’s a bill that needs to be paid.
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Replies (3)
Vodacom's replyOfficial
14 Mar 2022, 11:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2022, 11:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TJ
Tasneem J's updateReviewer Update
26 Mar 2022, 05:11I wrote this review more than 2 weeks ago and guess what? Still no feedback from Vodacom. I called the call center numerous times and each person told me a different story.
1. The amount is for fiber I cancelled 2 years ago.
2. Vodacom is the new service provider for fibre in my area so I owe them the amount. Even though I already paid my current service provider.
After many calls, 2 agents last week confirmed that I would not be debited for this large amount because it is an error and guess what happened when my debit order went off this morning? Cancelling every service I have because they are disgusting
1. The amount is for fiber I cancelled 2 years ago.
2. Vodacom is the new service provider for fibre in my area so I owe them the amount. Even though I already paid my current service provider.
After many calls, 2 agents last week confirmed that I would not be debited for this large amount because it is an error and guess what happened when my debit order went off this morning? Cancelling every service I have because they are disgusting
TJ
Tasneem J's update26 Mar 2022, 05:11
Reviewer Update
I wrote this review more than 2 weeks ago and guess what? Still no feedback from Vodacom. I called the call center numerous times and each person told me a different story.
1. The amount is for fiber I cancelled 2 years ago.
2. Vodacom is the new service provider for fibre in my area so I owe them the amount. Even though I already paid my current service provider.
After many calls, 2 agents last week confirmed that I would not be debited for this large amount because it is an error and guess what happened when my debit order went off this morning? Cancelling every service I have because they are disgusting
1. The amount is for fiber I cancelled 2 years ago.
2. Vodacom is the new service provider for fibre in my area so I owe them the amount. Even though I already paid my current service provider.
After many calls, 2 agents last week confirmed that I would not be debited for this large amount because it is an error and guess what happened when my debit order went off this morning? Cancelling every service I have because they are disgusting
TJ
Tasneem J's updateReviewer Update
10 Apr 2022, 11:43It’s been weeks I still have not been refunded the R1100 you owe me. I just got my statement now and I see I’m being billed for 1400 this month. 650 for Fibre? I cancelled my fibre with Vodacom in May 2020!!!!!! Please correct this issue
TJ
Tasneem J's update10 Apr 2022, 11:43
Reviewer Update
It’s been weeks I still have not been refunded the R1100 you owe me. I just got my statement now and I see I’m being billed for 1400 this month. 650 for Fibre? I cancelled my fibre with Vodacom in May 2020!!!!!! Please correct this issue