Vodacom *****ing money after cancelling contract

<p>I cancelled my account with Vodacom in November as I am moving out of the country. I know the cancellation was successful because on the 1st of December I had no airtime and no data. I decided to keep my Vodacom number on a Pay As You Go basis until I permanently move and loaded up on Airtime. </p> <p>Then I saw another debit order from Vodacom going off on my Absa account... I figured ok, maybe I had some outstanding fees. I didn't receive any airtime from them so it must have been my last charge. Until they deducted money again in January! </p> <p>I called the Customer Service twice. The first time I was told they are having issues and somebody will call me back, which they never did. The second time I called I was transferred to 4 different departments beforing being transferred back to the cancellation department because "I registered for an upgrade" so I need to cancel it again. So when I finally get through to the cancellation department I'm told I need to call back at another time or day since their system is down.</p> <p>So please, please tell me how you can register for an upgrade yet not receive anything for it? Am I blatantly being ****** by Vodacom? Because I would assume if somebody takes my money and don't give me anything in return that constitutes as ******* right?</p> <p>So I just e-mailed their Customer Care deparment with my final cancellation notice and copied my company's Legal Department who said they would take care of it if it's not resolved. I just hate this run-around!</p> <p>Vodacom - you just lost another customer who probably would have gotten a new contract with you once I came back from Europe.</p>