LN
Leilani N

1 reviews | Active since May 2016

05 Aug 2020, 09:19

Vodacom *****ing money

Sometime during lockdown Vodacom took it upon themselves to add a monthly bolt on databundle of around R400 to my contract. I neither requested this nor authorised this. I have phoned Vodacom TWICE now and have been assured that it has been removed, but it is STILL going off as a debit order. I usually stick to either MTN or Cell C and this is the first time (and LAST) that I have been with Vodacom. I am EXTREMELY unhappy that during these financially difficult times that Vodacom is essentially *****ing money from customers.

0
Replies (1)
Vodacom
Vodacom's reply05 Aug 2020, 11:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team