LN
Leilani N
1 reviews | Active since May 2016
05 Aug 2020, 09:19
Vodacom *****ing money
Sometime during lockdown Vodacom took it upon themselves to add a monthly bolt on databundle of around R400 to my contract. I neither requested this nor authorised this. I have phoned Vodacom TWICE now and have been assured that it has been removed, but it is STILL going off as a debit order. I usually stick to either MTN or Cell C and this is the first time (and LAST) that I have been with Vodacom. I am EXTREMELY unhappy that during these financially difficult times that Vodacom is essentially *****ing money from customers.
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Replies (1)Vodacom's replyOfficial
05 Aug 2020, 11:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Aug 2020, 11:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
