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MW
Monika W

1 reviews | Active since Sept 2014

20 Apr 2017, 20:06

Vodacom *****ing money!

<p>After realising my airtime is disappearing for no reason i started tracking it properly, only to discover R5 is being deducted daily. I never ever click on any subscriptions, never open any links. When i called Vodacom the agent had no idea how to help me except to say i must unsubscribe to VLive on the app but had no idea how to do this and if this was even possible. Its not. I have no way to stop this and no one will help me. Vodacom is *****ing money from me with their own service, which i never subscribed to, and cannot offer me any assistance. You are losing a very loyal customer and i will take this as far as i need to. Stop *****ing!!!</p>

0
Replies (5)
Vodacom
Vodacom's reply21 Apr 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MW
Monika W's update21 Apr 2017, 20:47
Reviewer Update

I'm still waiting and every day you are *****ing more money from me.

MW
Monika W's update25 Apr 2017, 17:56
Reviewer Update

Still waiting. No call from Vodacom. Clearly you dont take a loyal customer seriously. Thank god my contract is coming to an end soon.

Vodacom
Vodacom's reply28 Apr 2017, 13:57
Official

Dear Monika,

We apologise for not responding to your posting timeously and thank you for your patience.

We've rep**** to you via email and await your response.

Regards,

UW

Vodacom
Vodacom's reply02 May 2017, 14:06
Official

Dear Monika,

As per our discussion telephonically, the matter has been resolved.

Regards,

UW