JS
Jorge S

1 reviews | Active since May 2012

18 Apr 2020, 10:30

Vodacom *****ing Money

I have recently started noticing my airtime depleting. After some searching online I found you can check subscriptions on your account through a Vodacom website. To my surprise I found that I had been automatically subscribed for a R10 a day service on the 21 January at 5:43AM. Firstly I had no idea about these services and secondly at that time I am driving to work and it would be impossible for me to subscribe to anything at then. I already have an outstanding complaint of them not honouring a contract quote and now they are outright *****ing money from me. I have been a contract subscriber for close to 20 years now and this is the type of treatment I get. Once lockdown is over I will be looking to switch to another network.

0
Replies (2)
Vodacom
Vodacom's reply18 Apr 2020, 12:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JS
Jorge S's update14 Aug 2020, 09:22
Reviewer Update
No one contacted me but here is an article about how Vodacom was responsible for *****ing my airtime:
https://mybroadband.co.za/news/cellular/363788-vodacom-caught-*****ing-airtime-from-its-own-subscribers.html?utm_source=newsletter