AB
Adolf B

1 reviews | Active since Aug 2016

18 Aug 2016, 10:35

Vodacom *****ing money

<p>I have a Smart Large contract with Vodacom, and for the last couple months my monthly bill between R2000 and R4000. After querying this I come to learn that vodacom is charging me out of bundle rates for local calls even though I have more than 120 minutes left of my monthly package. After a couple hours on the phone nobody where able to assist me.</p> <p> </p> <p>This is unacceptable and *****ing from customers! </p>

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2016, 12:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team