Vodacom *****ing Money

Since Nov 2019 each month my Vodacom fiber gets suspended. Reason being they didn’t bother to set up a debit order. Now that the debit order is set up the fiber still gets suspended. So is Vodacom *****ing my money cos each month I must pay back payments over and over to connect again. This is nonsense. Can the accounts departments not do their ****ing job. I want an answer soon. Somebody needs to look into this of Vodacom *****ing money over and over