Vodacom *****ing money!!!

<p>This cannot be that difficult, I signed a contract 330zar(capped), and a different contract was app**** by Vodacom, they deducted more than a 1000zar. I also received additional data bundles which i didnt request for. Before this they accidently gave my new phone to the wrong person, and there after they gave away my phone number to another person (which I had for years). I keep on speaking to different people in customer service who tells me my refund request has been escalated. I cannot get an answer. I feel I have no option but to block all future Vodacom deductions, perhaps that way I can get them to find a solution and refund me. Worst service ever, wish I stayed with Cell C.</p>