CW
Christelle W
1 reviews | Active since May 2019
26 May 2019, 09:23
Vodacom *****ing money
I received an sms that I have been subscribed to BeFit and ZoneZa for R7 a day. This is not the first time Vodacom has decided to deduct subscription fees off my account without my permission. I apparently also have a sms subscription which I never subscribed for. I mean, who even uses sms’s anymore. When I try to cancel the subscription a message comes up saying an error has occured. Very convenient Vodacom!!! Whenever I do a top up on my phone I get a notification seconds later saying my data has run out and my money is gone. I will make a point of it to change to another network and make sure everyone I know is aware that Vodacom *****s your money!!! Shame on you Vodacom!!!!!
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Replies (1)Vodacom's replyOfficial
26 May 2019, 10:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply26 May 2019, 10:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
