VODACOM *****ING MONEY

Once again vodacom has taken R1102.13 from my credit balance saying that I have forfeited this money which is utter *******. My acc has always had a big credit balance and the money kept rolling over to the next month for more that three years now but when I contacted them in January to cancel a contract that I had for my son they cancelled my acc instead and when the lady realized what she had done she did not even have the decency to apologize but tried to fix her mess. Ever since then every month I have to fight to get my money put back on my acc. On the 9th of May I phoned in and asked them to fix my acc, however received a message stating that the ref 1- ********** ********** has been resolved but no money was paid back. I phoned on the 15th spoke to Choli who told me that they had rectified the matter in March, had to explain to her again that the money in question is the money taken in May she said that the matter had to be re issued but she did not do her work as no ref nr was issued, phoned again this morning spoke to Dina and she opened a new case with a new ref nr 1- ********** ********** 6. Received a message case closed. They asked for a rating and I gave them a bad review whereupon I was called and told that due to t & c I will not be refunded. Think I should cancel my contract and reverse a couple of debit orders to make up for the loss in my moneys