VODACOM *****ING MONEY

I opened a 5Gb data account few months back and temporarily upgraded to a 10Gb as needed for work. Now I did a request to downgrade back to my original contract of 5 GB. Vodacom says \I failed the Credit check to go back to my original contract. How is that even possible.<br> <br> on the 27/01/2016 - Vodacom word - I stood in line 3 hours, made the request and was insured everything is fine and has been processed. I was told to wait for a confirmation email. No confirmation was sent after 3 days.I phoned the call center and on there system - No details was put into my ticket. I re logged the request and spoke the the manager who garanteed me it will be fixed also as it was on the 27th , I will pay my original payment of R250 for my 5gb Account.<br> <br> 10/02/2016 - I followed up and I got the news it was declined.I need to go back to a store.<br> <br> I never received feedback or got treated correctly. This service is unacceptable. Now they will not allow me to go back to my signed contract due to credit ? I waited almost 3 weeks for this simple thing. Managers (Sharnel Wetner - Capetown) are unable to help and Marceleno Marriete is also never available.<br> <br> I am very unhappy, Vodacom is terrible and *****s"