HC
Hendrik C

1 reviews | Active since Jul 2017

02 Jul 2017, 21:12

Vodacom *****ing money

<p>Vodacom ........ I have payed my bill on the 6/6/2017 and vodacom just decides to do a debit order on the 7/6/2017 after I have put a written request in May to stop my debit order and I went to vodacom to the customer care center and ask them whats going on and the guy said he can see that i have paid and that they have done a debit order also and he have put a request in that they pay back my money that will take about a week and still nothing and then I get a bill again that said I need to pay my bill for this month .<br />So I want to know when Vodacom is going to pay back my money or will I let everyone know that Vodacom is a ***** and then I will also go to the ombudsman then they can handle this</p>

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Replies (2)
Vodacom
Vodacom's reply03 Jul 2017, 07:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jul 2017, 09:03
Official

Dear Customer

We attempted to call you at different times and left messages. We require more info and requested this via email.

Regards

RoderiqueLategan