EE
Estelle E

1 reviews | Active since Mar 2009

11 Jun 2018, 08:59

Vodacom *****ing minutes as well ad money from customers!

Ive had two queries this month. The first was that my minutes were not carried over in June. When i did a balance querie on 31 May, it showed that I still had 50 minutes left. Lodged a complaint and I was informed (without any evidence provided to me) that my mintes were finished. My second complaint was that I upgraded my contract in April and the consultant told me they were running a promotion of free 1gb data during day and 1gb data during night free with the Huawei P Smart which I opted for. When I got my bill, I was actually billed for the “free” data!! So not only is Vodacom *****ing my minutes, but my money as well!! Pathetic! Ref for minutes: 1_ ********** ********** Ref for data: 1- ********** **********

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Replies (1)
Vodacom
Vodacom's reply11 Jun 2018, 10:30
Official

Dear Customer

Thank you for making us aware of this issue.

We will follow up with our Accounts & our Upgrades team on this matter make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team