MP
Matthew P
1 reviews | Active since Mar 2014
01 Jul 2019, 20:14
Vodacom *****ing minutes and data
I am so furious with Vodacom. Firstly, their notification system is useless as they tell you that you have 200mb left, via SMS, when, in fact, your data is finished. The same goes with voice bundles. There is also a delay with the vodacom app. When checking voice and data balances in the Vodacom app, it is also behind. So I run out of both and end up using my airtime balance. Vodacom, I demand a data bundle and voice bundle as settlement. Regards, Matthew Patrick
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Replies (2)Vodacom's replyOfficial
02 Jul 2019, 08:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2019, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jul 2019, 09:52Good day Matthew
As discussed, We can confirm that this matter is now closed.
As discussed, We can confirm that this matter is now closed.
Vodacom's reply03 Jul 2019, 09:52
Official
Good day Matthew
As discussed, We can confirm that this matter is now closed.
As discussed, We can confirm that this matter is now closed.
