MP
Matthew P

1 reviews | Active since Mar 2014

01 Jul 2019, 20:14

Vodacom *****ing minutes and data

I am so furious with Vodacom. Firstly, their notification system is useless as they tell you that you have 200mb left, via SMS, when, in fact, your data is finished. The same goes with voice bundles. There is also a delay with the vodacom app. When checking voice and data balances in the Vodacom app, it is also behind. So I run out of both and end up using my airtime balance. Vodacom, I demand a data bundle and voice bundle as settlement. Regards, Matthew Patrick

0
Replies (2)
Vodacom
Vodacom's reply02 Jul 2019, 08:14
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 Jul 2019, 09:52
Official
Good day Matthew

As discussed, We can confirm that this matter is now closed.