Vodacom *****ing from Us

Vodacom is *********** people's airtime not only my self but my Parent's as well pretty much sure there other users who have the same complaint as mine. Every time recharging my airtime goes missing and the most ****ing part is that even if it's airtime advance Vodacom takes it and they expect me to pay it back with an extra R1.I recharged with R29 airtime on Saturday the 6-November-2021 and paid an advance of R12 that i was owing.I had R17 left and made a call when i checked my balance it was around R14 and some odds.When i was trying to make a phone call on sunday of the 06-November-2021 my balance was R0.00 with the shock that i had i called Vodacom customer care and i was not assisted,instead referred me to a whatsApp chat that was even more useless and they had decency to advise that there are charges for whatsApp chat.I ended up leaving the query as i called so many times without being assisted and no one was willing to assist me @Vodacom.I am in a Power bonus plan but when i recharged on Saturday i was not offered extra airtime. I've had enough of vodacom and it's poor service.I want my airtime back