Hellopeter
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1 reviews | Active since May 2016

15 Oct 2018, 17:47

VODACOM --- *****ing from the public YET AGAIN !!!!!

I have a 24 month CONTRACT with vodacom. My billing up to 30 April 2018 has been for : CIB Discount Proration = -R105.28 Smart Top Up S + Line Rental = R245.22 VAS - Caller ID Subs = R 8.33 TOTAL (VAT included) = R170.53

This has been my billing since May 2018 : CIB Discount Proration = -R105.28 Smart Top Up S + Line Rental = R286.09 VAS - Caller ID Subs = R 8.33 TOTAL (VAT included) = R217.53

And now AGAIN a change in charges for October 2018 : CIB Discount Proration = -R105.26 Smart Top Up S + Line Rental = R286.09 VAS - Caller ID Subs = R 8.33 TOTAL (VAT included) = R218.58

Are you so DAMN hard-up that you have to chop & change your charges as you please every few months ????? *****ing YET AGAIN from the public .... R1,05 from millions of subscribers DOES add up !!!

I have signed up for a FIXED CONTRACT over 24 months ---- not for a FLEXIBLE "month to month" contract to the benefit of VODACOM !!!!!!!!!!!!!

BELIEVE ME WHEN THIS CONTRACT ENDS, I WILL NOT BE BACK FOR MORE OF YOUR ABUSE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply16 Oct 2018, 06:57
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Oct 2018, 09:19
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards Consumer Website Team 
's update18 Oct 2018, 09:27
Reviewer Update
Just been told by VODACOM that this "INFLATED" billing for OCTOBER 2018 is due to an ERROR on their side. BUT they are NOT MAN ENOUGH to put it in WRITING where the PUBLIC can SEE what they are doing to US the "PAYERS". Next time this or something similar happens - I will NOT hesitate to put my case before the CONSUMER BOARD. What these "THIEVING GIANTS" are doing to us is NOT RIGHT !!!!