DP
Dan P

1 reviews | Active since Oct 2011

16 Feb 2021, 11:24

Vodacom *****ing from the poor - sickening!

It is absolutely disgusting and sickening that Vodacom deducts a penalty fee for a return debit. I tried to pay my account this morning and saw an extra R100 was levied on my account - when I spoke to a consultant I was told that they have an agreement with the bank to also take a fee for a return debit - wow, so now you get *****ed twice for the same problem by two entities who are in bed with one another - as if Vodacom really needs the money. It is sickening to think that especially during this time of difficulty you are actually geared up to ***** from people who have lost everything and are struggling. You did not even make an effort during the lockdown to help people, and the effort you did make was as pathetic as your shake-it **** and as useless as your vodabucs. What I find quite ironic is that Vodacom never pays a penalty when they mess up your data or your account...That's what I call double standards - which is typical of a totalitarian regime..

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team