Vodacom *****ing from people

Item: Vodacom
Rating: 1
Author: Ken L

Activating pay for games without permission on a regular basis on both my contracts . Sometimes daily. *****ing money. And don't think you can get it back. If they do that to millions of customers, just imagine the capital generated. I've been in the store numerous times to stop this with no success. Avoid Vodacom at all costs. Be warned.!

Helpful (0)

Replies (4)

Vodacom's replyOfficial

28 Feb 2018, 15:35

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply28 Feb 2018, 15:35

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Ken L's updateReviewer Update

28 Feb 2018, 16:28

This is a standard response to all your complaints and not a solution. But then again.......looking at the other complaints lodged. I don't expect you to fix this any time soon

Ken L's update28 Feb 2018, 16:28

Reviewer Update

This is a standard response to all your complaints and not a solution. But then again.......looking at the other complaints lodged. I don't expect you to fix this any time soon

Vodacom's replyOfficial

13 Mar 2018, 14:49

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Vodacom's reply13 Mar 2018, 14:49