Vodacom *****ing from me!

Vodacom did not downgrade as per my telephonic request made to them in February. I was told I will be DOWNGRADED to a Smart top-up S plus. I was on the phone with them and they confirmed that they will change my contract to a lower amount? 2 weeks later I received a sales call to sell me bonus data. The person confirmed that it is part of my package and I will not be paying more. They actually confirmed that I will now not be paying R249 I will be paying R179. That sounded great and I agreed as this was ''a Special offer to me only'' This is a blatant LIE!!! Only to receive invoices for the last 2 months, of R423 without a handset??? How is this possible? You are literally *****ing from me?!?!? How are you getting away with this? Instead of downgrading my package they changed it and upgraded to include bonus data ?!?!?!

I will require a refund as I need every cent to put food on my table during this Covid-19 problem.

I have again spent an hour on the phone explaining this to 3 different staff members!!! The last lady I spoke with was the best and she escalated it at least. Thanks, Nonthlantha

Your customer service is really non-existing!