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Bonolo M

1 reviews | Active since Dec 2016

02 Apr 2020, 10:42

Vodacom *****ing from me

I called vodacom the beginning of March to find out about a certain R3 that's goes off my account every second day. I was told I Opted in for a data refill in 2019 which was all new to me. I was informed on how to cancel "opt out", which I did but the services kept taking money. I started making it my business to opt out from the service every single day, but the money still goes off. I don't even use data but wifi, how am I getting refills for something I don't use. Each time I opt out, the message says "I will be notified once the services have been deactivated", which never happens. I want my airtime refunded because this is ridiculous!

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2020, 11:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
BM
Bonolo M's update05 Apr 2020, 09:51
Reviewer Update
So while I wait for someone to contact me, Vodacom will continue taking money from me like this morning?
BM
Bonolo M's update11 Apr 2020, 12:13
Reviewer Update
Hi. A gentleman called me on Thursday morning, promised he would cancel the data refill and reimbursed my airtime. However it started again this morning. Could we kindly find a permanent solution to this issue.