VODACOM *****ING FROM ME AGAIN!!!

I'd like to lay a formal complaint against your employee at Vodacom Vaal Mall.

She is a sales consultant #5 - MABA01

I went in store to do a contract sim swap on the 27th July 2020 and to date my sim swap has not been processed yet, I went back in store on 28 July 2020 to enquire about this and I was told to just call customer care because there is nothing they can do for me at the store.

I was told to call customer care, how? how when I evidently do not have an active sim card because my sim swap hasn't been processed?

I then borrow my neighbours phone to call your customer care line only to be told that consultant #5 -MABA01 from Vodacom Vaal Mall did not submit my sim swap request.

I call the store, only to be told that I should escalate this matter further because they refuse to assist me.

See, I have to drive a 20 kilometre round trip for me to get to the Vaal mall store only to receive such sub-par service.

As I write to you know, my sim swap request has still not been processed by your Vaal Mall agents as they hung up the line whilst I was talking to them on the phone.

Can this matter be treated with the urgency that it requires. I JUST NEED THE SIM SWAP THAT I PAID FOR!!!