Vodacom *****ing from me

<p>In Jan 2017 I activated my itemised billing in a Vodacom shop (Woodland mall) and requested that they send it to my email address on a monthly basis. Remember now that they charge an additional fee for this service. End of January arrive and no invoice. I had to take time out of my schedule, as you wait forever online to be assisted, to call Vodacom and solve their problem. They manually send me my bill after a huge struggle and promised me high and low that they will make sure I will get my bill next month. Unfortunately, no one can give me a contact person or number I can call and follow up if it does not happen. End of February arrive and guess what? No bill. Went through the whole story, with the same excuses all over, with a reference number and all. This time they will get it right, they promised. End of March and yes, you have it, no bill again! How difficult can it be to send an itemised bill to an email address? Oh, yes and they charge you for this so called service. In essence Vodacom is taking my money and not giving the service, I believe that is called *****ing!</p>