Vodacom *****ing from its loyal clients

I am absolutely appalled at the extent that Vodacom goes to to ******* it's clients. I have been a loyal member for over 20 years with a 2 year break. My contract was coming to an end and I was called by a vodacom salesman telling what a wonderful client I was and they would like to reward me with a special deal.

He deal was R525 worth of airtime and a new handset, the Hisense F22 for R499. Upon questioning him, he confirmed that the handset cash price was R3800. Actually it is more like R1500. That is a huge lie.

Secondly he was offering me a laptop with 1TB hard drive and 4Meg Ram with 2 meg data for R229pm. When I received the machine, I realised how badly I had been duped. The laptop was a 2 gig ram laptop with 32gig disk space. You will agree that this is a very huge disparity and could NOT have been a mistake.

I cancelled my laptop account within a week. To date, a month later, the laptop has yet to be collected.

I complained on HelloPeter and was promised a call back by Vodacom. I received a very lame call for someone who said they were from HelloPeter who asked if the case had been resolved. In the initial complaint, I asked that vodacom listen to the call whereby they would hear the lies, and I wanted to know what action would be taken against the call centre agent. Nothing.

Today I received my account and discover that my account was a flexi775 account. Again I reiterate that this was NOT the contract I entered into. I have also taken out fibre with Vodacom, but am still awaiting the initial call to sort out the placement of cabling. I shall be cancelling this contract.

People, rather go I to a store. Do not be caught out by these scoundrells who lie and promise the earth while vodacom does nothing to protect their long suffering clients.

Eldrid Petersen ********** 269