Vodacom *****ing from customers

I am so disappointed with Vodacom and vodacbucks Store on the 26th of December I bought 3 vouchers the 1st 2 were incorrect so I called. The call centre and asked for them to refund it, I than purchased the correct voucher and for only 1 of them to work I than called the call centre and asked for a refund. 14 days have passed and now I am on another 14 days wait after speaking to several agents being told 100 different stories even spoke to a supervisor and waiting for 1 to call me back today. Vodacom owes me R477 it may not seem much to some but for me this allows me to buy my bread and milk now I am being put on a 28 day hold for my own money and even worse I was told yesterday that the 14 days does not mean how long I have to wait for my refund but for how long I have to wait for a response.

I told the supervisor that I need the money urgently and I am left with no choice after this to go to social media and use all the platforms to show how Vodacom is *****ing from there customers. They don't care one bit and I must now suffer because of agents that did not do there job. I must suffer because of the internal problems at vodacom. I have used the cell number as a reference ***. I will also list my contact number below as well