Vodacom *****ing from Customers

I agreed telephonically to a month to month contract on a call with a Vodacom consultant 2 and a half years ago as I wanted the airtime/call package but not the phone.

In September/October I needed the phone and I was told that I could not get a contract as I had a 2 year contract on the cell number.

I went to the in-store Vodacom branch and they said there was nothing they could do and I had to cancel the contract by calling into the call center.

I did just that and that enabled me to get the contract in October/November 2019.

In September 2021, I phoned in to ask why I was not getting my monthly airtime/data allowance as per my package and the call-center agent said it is because the contract for my data/airtime expired in June to which I said that was cancelled but the agent said that was what on the system and there was no other information yet I was being charged the same amount with no reduction in fees.

I have not received the October/November statement and no one is able to assist at Vodacom because the previous email address is on the system but the new email address is what was being used for the passed couple of years and they are unable to update the information again [which is *******].

I went to the Vodacom store and we saw what our monthly statement is on the system which is way less than what we are paying yet the full amount is still being deducted from the account.

It seems like Vodacom allows for thievery and incompetency and if people do not speak up they keep deducting more than what they owe.

Please can this be escalated to the senior Manager at Vodacom as this is absolutely disguising that in an era where people are struggling, you can still incorrectly bill customers.