VODACOM *****ING FROM CUSTOMERS

<p>For 3 months vodacom has been deducting an amount of R500 for a handset upgrade that I did not approve for over 3 months, this has been going on since March 2017, I have provided the documents as of May required to conduct an investigation and I gave Vodacom Head Office in Midrand a call last week 13 June 2017 and was advised that I would receive my refund on the 20 June 2017, when I had called to follow up I was advised that this was only processed this morning and I will only receive my money in the next 2 weeks!!!!, this is unacceptable and when I ask for the matter to be escalated the phone call gets dropped in my ear. Vodacom has been a good network to me and I in turn have been a very patient and loyal customer however the treatment that I have received is not acceptable, I will keep on calling until you give me my money you are the company that failed to follow the correct procedure so I do not understand why I need to wait 14 days when I was promised the money would be paid tomorrow</p> <p> </p> <p>VODACOM I WANT MY MONEY!!!!!!!</p>