Vodacom *****ing From Consumers

Vodacom direct fails to collect unwanted item. We have requested several times for them to collect a package that was delivered 20 April 2020, within their stipulated return policy timeframes. Their excuses of covid causing delays, is absolute nonsense, as we have been informed by the courier company, Ram Couriers, that they are more than able to collect the item, but they require Vodacom to initiate the request to collect. We have requested collection from 20 April 2020, but month after month Vodacom keeps debiting our account, and fails to collect the item..... they will never collect the item since they are still *****ing our money every month with the excuse of covid, and lies to not request collection of the item. Why should they collect it if they are still getting money!!!