Vodacom - *****ing from a client

Firstly how can a consultant phone you and say that it's FREE and still you were charged for that FREE item?? We are so mad I would like a manager to call me NOT a consultant they know nothing.

We received a call from a consultant who informed us numerous times that the modem we will be receiving with 5gigs of data is FREE my husband said numerous times if this is something that I am going to pay for (additional costs on my account) we do not want it. The consultant kept saying that its FREE

We received the modem a month or so later and the second day afer we received the modem an amount of R200 and something was deducted from our account my husband called customer service that same night and wanted to speak to a manager (who was not very friendly) and mu husband requested that Vodacom must come and collect the modem the next day and that we do not want this contract , my husband requested that the modem with data must be removed from his name.

The manager said it has been done and they will pick up the modem asap.

We have not received the refund.

Yesterday 19 /03/2018 my husband went to vodacom to find out if his account is fine and if he has been paying for additional data (another story) but anyway that consultant mentioned that he has 3 contracts on his name and he immediatley said thad not right he only has 2 , the consultant said that there is 2 cellphone contracts and then the 5gig data of the modem which we have been paying for ,for months now and we dont even have the modem with the data!!! My hasband again called vodacom customer service and said that its unacceptable again another consultant promissed him that the contacts has been cancelled and HE would have to call back month end to make sure it has been removed??? Really you as a customer cant rely on the consultant who just said that the contract has been cancelled??

This is not right no documentation had been signed to say that we accept the contract (nothing was mentioned by the first consultant that this would even be a contract)

The day when you want a contract you sign millions of papers and you need to provide vodacom with proof of address as well as proof of income how is it possible that thid could of been activated with out our consent and signature and approval??? We dindn't even know the AMOUNT????

This is ridiculous.

We would like a manager to call us and we want a refund of the premiums and the first amount deducted

Nici ********** 510