SM
Stella M
1 reviews | Active since May 2016
18 Jun 2021, 13:52
Vodacom *****ing data yet again!!
I would like to know why data is disappearing yet again from my wifi. Started the week with 19.80 GB data on number *** only to check now, not even a full 5 days later and the data is on 8.37GB. I checked the breakdown on the My Vodacom app and the data that should be left is around 12GB after counting everything together that was used on different platforms. I want the missing 4GB back and also an explanation on how it can possible go off more than what I've actually used!!!
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Replies (4)
Vodacom's replyOfficial
18 Jun 2021, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2021, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Stella M's updateReviewer Update
19 Jun 2021, 20:36And now Vodacom has gone and 'updated' the 'where did my data go' on the app to make it seem legit, right after I complained about the data disappearing. I will be logging a complaint with the consumer ombudsman now, because instead of fixing the problem, you are trying to cover it up. The very top line of the 'where did my data go' was on 1.5GB when I complained on 18 June. Today it is on 6.7GB and yet only 1GB has been used between 18 and 19 June. How do you explain that???
SM
Stella M's update19 Jun 2021, 20:36
Reviewer Update
And now Vodacom has gone and 'updated' the 'where did my data go' on the app to make it seem legit, right after I complained about the data disappearing. I will be logging a complaint with the consumer ombudsman now, because instead of fixing the problem, you are trying to cover it up. The very top line of the 'where did my data go' was on 1.5GB when I complained on 18 June. Today it is on 6.7GB and yet only 1GB has been used between 18 and 19 June. How do you explain that???
Vodacom's replyOfficial
21 Jun 2021, 12:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jun 2021, 12:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
SM
Stella M's updateReviewer Update
21 Jun 2021, 13:03Ive already said im not interested in speaking to a consultant about something that can be sorted out on your end. This is not the first time there has been an issue with my data! Ive logged a complaint with the National Consumer Commission this morning, so you can deal with them from now on.
SM
Stella M's update21 Jun 2021, 13:03
Reviewer Update
Ive already said im not interested in speaking to a consultant about something that can be sorted out on your end. This is not the first time there has been an issue with my data! Ive logged a complaint with the National Consumer Commission this morning, so you can deal with them from now on.