Vodacom *****ing data with upgrades?

I have upgraded my current Vodacom contract via their website. A summary of my experience:

1. Today I have no airtime or data!!

The call centre operator explained to me that the new package will start on the 1st of Feb, and the old package will expire on the morning of the 31st!! Some software engineer forgot about the day of the 31st where no contract is in affect. Apparently Vodacom can log a query, but this will take 48 hours to resolve. So much for all the business I will loose today. Who will be responsible for that?

2. My previous voice an data was deleted. Nowhere on in the upgrade process was I warned that everything will be set to NULL.

3. A package of 2Gig of data bought as an add on just last week was also deleted. This had nothing to do with my contract, yet they saw fit to ***** this data too.

I am very disappointed with Vodacom. Although the process was relatively easy, the aftermath is shocking.

Never again will I do this to myself.