AL
Andre L
1 reviews | Active since Jun 2019
23 Dec 2020, 14:55
Vodacom *****ing data! Useless service...
Vodacom app *****ing data! Reported via customer care and no help what so ever. All apps were up to date and no updates running. Cleared data usage log and closed all apps. Vodacom app showed up as the only used of data and within minutes used 1GB of data. Emailed customer care with snapshots of the data usage and still no reply. Shocking service, but to be honest I wasn’t expecting them to care. Until a customer owes them money, then they have the power to demand a response! Useless...
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Dec 2020, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Dec 2020, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Dec 2020, 10:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, an investigation has been completed and your billing was found to be correct. Ports of connectivity point to Streaming or VOIP, secure encrypted login, google, downloads, Facebook, WhatsApp, as being the highest contributors to the volume of data used In order to confirm the usage you may go to your settings app. Tap on "Cellular," then scroll down to "Data Usage." You'll see your data usage (sending and receiving) over the cellular network for the current period, as well as call time. If you've never reset your stats, you'll find that this number will be fairly high. Data Volumes can also be monitored via Vodacom Mobi App & Self-help Services.
As a once off gesture we have loaded a 1Gig to the number. Regards Consumer Website Team
As a once off gesture we have loaded a 1Gig to the number. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2020, 10:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, an investigation has been completed and your billing was found to be correct. Ports of connectivity point to Streaming or VOIP, secure encrypted login, google, downloads, Facebook, WhatsApp, as being the highest contributors to the volume of data used In order to confirm the usage you may go to your settings app. Tap on "Cellular," then scroll down to "Data Usage." You'll see your data usage (sending and receiving) over the cellular network for the current period, as well as call time. If you've never reset your stats, you'll find that this number will be fairly high. Data Volumes can also be monitored via Vodacom Mobi App & Self-help Services.
As a once off gesture we have loaded a 1Gig to the number. Regards Consumer Website Team
As a once off gesture we have loaded a 1Gig to the number. Regards Consumer Website Team
Best regards,