AO
Anna-marie Opperman

1 reviews | Active since Sept 2021

29 Sept 2021, 13:50

Vodacom *****ing data from customers

My data is vanishing from Vodacom. I used10gb in 7days, 22/09/21 - 26-09-21, but on 27-09-21 according to Vodacom I used 12gb for the day!!!! But can't tell me on which apps it was use. How can Vodacom not have a system/tools in place to be able to check what is happening with my '******' data? There was this same issue 2 yrs ago with customers complaining and Vodacom blamed it on 'Glitch' on their system. Nothing was obviously done about this 'Glitch' and they don't refund either. Time to switch to other service provider people. If Vodacom is so *********** of fixing this, how will they be able to keep their customers happy, except for themselves🤬🤬🤬

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2021, 14:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team