VODACOM *****ING DATA FROM CONTRACT LINE!!!!!

Inside ************!! I was billed more than R5000 Aug 2022 thinking they are taking a double debit order ( as this has happened previously) Sept 2022 another debit order went through for R 6000 + I called the call center the agent advised me he has reversed everything and that the accounts will be rectified, I then downloaded the My Vodacom App and saw it still says I owe. I emailed support and was told the technical department will investigate this matter. After waiting the prescribed time they asked I then email again. The whole process started a fresh with a new consultant. I can't get this matter rectified and someone IN VODACOM IS *****ING DATA