Vodacom *****ing data - breaking the law

As explained to the consultant and manager on Friday 14.05.2021: I have recently upgraded my phone, and was restoring data from the cloud via wifi connection (on thursday 13.05.2021). When I went out, my phone went on to mobile data but continued to use data to restore from the cloud backup. Obviously this quickly used up my data, but no warning messages were received from vodacom (the law), and R1000+ was quickly used from my airtime for data and added to my bill (against the law). I had reached my limit and could not use my phone, so when I phoned in later that day the consultants advice was to up my limit from R1000 to R1500 so I could load data and use my phone while I waited to get onto a wifi connection.

Very clear what happened and you can listen to all your recorded calls for proof. When I phoned in on friday 15.05.2021 requesting the amount used for data to be reversed I was told they could not do that. I spoke to the manager who advised she would investigate and get back to me, still no response. Also no ref number sent as promised. Please do your job and follow the rules of the law. Get back to me asap and reverse the amount.