1 reviews | Active since Feb 2013
Vodacom *****ing Data as usual
<p>I just cant believe Vodacom! I had more than 1GB of Data on the 28.12.16. I did not use my Data at all yesterday. And today I try and go in and Zap ... No Data. And my Contract should only be cancelled on the 31 December as per our contract.</p> <p> </p> <p>Vodacom: Our records show that the end date of the contract is 3 Dec 2016. The cancellation will be loaded for 31/12/2016. Please confirm whether you would like to retain the nr on prepaid.</p> <p> </p> <p>And their SMS to me (30.12.2016 @ 2:18): DearBeverley, Welcome to Vodacom Talking Points. You will be rewarded with points every time you recharge which can be used for free bundles and phones. Visit vodacom.co.za for info. T&Cs apply</p> <p> </p> <p>How ... Why ... this is not Legal! How can they just take your Data and tell you now to recharge! Someone has to do something about Vodacom!</p> <p> </p> <p>For 2 years now I have had endless trouble with my Airtime/Data disappearing! Now ... when I have kept a constant vigil on my Data ... so that I had enough until 31.12.2016 when my contract expires ... I go in ... and its gone!!!!! And they had better not tell me I was on the Internet! Because when I log out ... I take my ****le out of my computer ... so I definately didn't use it!!!!!!!</p> <p> </p> <p>Isn't there someone Legal out there that can do something about this! Especially with Airtime/Data disappearing from Vodacom!!!!!!</p> <p> </p> <p>Please HELP!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
