1 reviews | Active since Jul 2016

27 Jul 2018, 12:47

Vodacom *****ing data and billing me for it.

This morning, in the space of about 8 mins, I got around 11 SMS messages showing that my data went from over 400MB, then less than 264MB, then less than 126MB and then that the bundle has run out. It then started sending messages that I have used R10 out of bundle, then R134 and finally to that I have now used R264 out of bundle, at which point I switched my data off. My phone was laying on the table. No updates were running at all. I would like you to restore my data and fix the billing.

0
Replies (1)
Vodacom
Vodacom's reply27 Jul 2018, 12:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team