DE
DAVID E

1 reviews | Active since Jul 2015

28 Feb 2016, 09:45

Vodacom *****ing data again

In November December we had a similar complaint my wife contacted Vodacom with regarding missing data.<br> After a long conversation Vodacom admitted the loss and replaced 20Gigs of data Free.<br> Yesterday we had a similar problem I was downloading a Movie fro Apple TV and it froze 10 minutes into the Movie, I contacted my Wife who is in Capetown and she went on line and bought 3Gigs. I got up this morning to continue watching the movie and again after 10 Minutes it Froze I spoke to my wife again and she told me that she had loaded the extra data, so I contacted Vodacom to question what was going on and was told by Fiona that the Internet was on fro 10pm to 6 pm.<br> When I asked her who would sit in front of a frozen screen all night and I switch off all electronics before going to bed.<br> This is becoming a habit with Vodacom there's someone diverting the data from clients accounts

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2016, 13:04
Official
Hello David1955,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,