JC
Jaun-Mari Coetzer
1 reviews | Active since May 2021
23 Jul 2021, 01:36
Vodacom *****ing data.
We are streaming Netflix. I have a 10GB video ticket included in my contract, but streaming video's uses my anytime data. I log query after query but receive no feedback. Why include the video ticket in your cintract if it can't be used???? Rater give be 10GB extra anytime data. Furthermore, when you upgrade your contract online and chooses a different(lower) plan, no one informs you to use all your data before the new plan is activated. Then they take the data you already paid for. Same with the airtime. UCHOOSE FLEXI(TOPUP) CONTRACT AIRTIME IS NOT SUPPOSED TO EXPIRE. IF I LOOSE ANYMORE AIRTIME I WILL GO TO THE CONSUMER BOARD
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Jul 2021, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jul 2021, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JC
Jaun-Mari Coetzer's updateReviewer Update
23 Jul 2021, 14:27Good day. I use a wifi router for my data contract. There is no flight mode. Whenever we connect and access Netflix it uses my anytime data not the video ticket. So far only 140mg of my video ticket was used, but 2 4 gb of my anytime data was used for Netflix and streaming.
JC
Jaun-Mari Coetzer's update23 Jul 2021, 14:27
Reviewer Update
Good day. I use a wifi router for my data contract. There is no flight mode. Whenever we connect and access Netflix it uses my anytime data not the video ticket. So far only 140mg of my video ticket was used, but 2 4 gb of my anytime data was used for Netflix and streaming.