1 reviews | Active since Apr 2017

24 Apr 2017, 14:52

Vodacom *****ing data

<p>Last week I load R89 data (7 days) on my phone in the evening, don't get signal where I live and the next day its all gone. I phone customer care they say my phone was running updates, I say even if I wanted to I can't because I don't get signal at night but anyway my updates are set to run on wifi only. They refund the airtime. Again today, twice I lose 2GB of data and R100 airtime in the space of a few hours (I was on whatsapp and checking emails) I phone and they keep arguing updates. The more I say my phone only runs updates on wifi the more they tell me its updates. HMMMM</p>

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Replies (3)
Vodacom
Vodacom's reply24 Apr 2017, 15:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 Apr 2017, 08:07
Official

Dear Lauren Campbell,

We have responded to you via email with feedback.

Regards,

UW

Best regards,

's update27 Apr 2017, 17:14
Reviewer Update

I am satisfied with the response and that the mistake was on my end. Pity vodacom data prices are s =o high though.