Vodacom *****ing data
<p>Last week I load R89 data (7 days) on my phone in the evening, don't get signal where I live and the next day its all gone. I phone customer care they say my phone was running updates, I say even if I wanted to I can't because I don't get signal at night but anyway my updates are set to run on wifi only. They refund the airtime. Again today, twice I lose 2GB of data and R100 airtime in the space of a few hours (I was on whatsapp and checking emails) I phone and they keep arguing updates. The more I say my phone only runs updates on wifi the more they tell me its updates. HMMMM</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Lauren Campbell,
We have responded to you via email with feedback.
Regards,
UW
Best regards,
Dear Lauren Campbell,
We have responded to you via email with feedback.
Regards,
UW
Best regards,
I am satisfied with the response and that the mistake was on my end. Pity vodacom data prices are s =o high though.
I am satisfied with the response and that the mistake was on my end. Pity vodacom data prices are s =o high though.
