JW
Janneke W
1 reviews | Active since Sept 2012
27 Feb 2019, 21:01
Vodacom *****ing data
I bought 3 gig data on 30 January 2019. The next day it was just zeroed. My call minutes was still around 768 minutes and that was also zerod. I called but because it was after hours they could not help “useless” and they just gave me an incident no. The next day I just got an sms to say it was handled off. No explanation and I was just recharged with my new month values. Now being the 27th of Feb It was zeroed again and last night I had more than 5 gig data left. I am so sick and tired off this theft. No more contract or anything with Vodacom. I am done!!!!!
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Replies (2)
Vodacom's replyOfficial
28 Feb 2019, 08:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Feb 2019, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Mar 2019, 11:08Dear Janneke,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and you were not available. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and you were not available. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2019, 11:08
Official
Dear Janneke,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and you were not available. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and you were not available. Should you still require assistance with your query, please contact our Call Centre on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Best regards,