CB
Craig B
1 reviews | Active since Feb 2019
15 Feb 2019, 20:10
Vodacom *****ing data
I loaded 3 GB of data on the 2nd of Feb I then ran out and loaded 3GB of data on the 14th, on the 15th at 07:15 I received a message that I am using my data out of bundle. This Sim is purely in my android device and when I checked mobile data usage on my android device it showed that a total of 4.5 GB has been used since the 1st of Feb how is it possible that the remainder of my data is unaccounted for. Is Vodacom *****ing data and appropriating it elsewhere ? This is the worst service ever.
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Replies (3)
Vodacom's replyOfficial
16 Feb 2019, 11:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Feb 2019, 11:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CB
Craig B's updateReviewer Update
18 Feb 2019, 19:36Still no contact regarding this matter
CB
Craig B's update18 Feb 2019, 19:36
Reviewer Update
Still no contact regarding this matter
Vodacom's replyOfficial
19 Feb 2019, 09:03 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2019, 09:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,