VODACOM *****ING DATA

I am positive that Vodacom *****s Data and airtime. I loaded 1GB of Data this morning and not even 5 min later while I was still trying to connect to the internet, meaning I have not even been able to log into any websites as yet and I discovered that my data balance is ZERO!!! This is absolutely insane, I do not have any background applications running and how does 1GB data completely dissapper in 5 minutes without even being connected to the internet or any social media. I literally loaded the Data, tried to connect to the internet and it kept telling me that I dont have any connection. Then I checked data balance and ZERO!!!

I called Vodacom and the said they would complete an investigation and this is report I received back:

. Kindly be advised that an investigation has been completed and your billing was found to be correct. Ports of connectivity point to HTTPs(secure browsing), Google Drive and HTTP Downloading as being the highest contributors to the volume of data used. To see which apps used your data you can go to Settings > Data Usage (change usage cycle to display a specific day) > Scroll down to the apps. You may check for a specific period by moving the vertical white lines from right to left and vice versa. As a once off gesture of goodwill, we have credited your account with 500MB of data. You may also restrict background data (select the application in the list and tick the block to restrict background activities) in order to minimise data consumption. To save costs turn off Auto-Sync (Google Account) as well as Backup and Reset feature in Settings menu. To close background activity, hold the HOME button down. You can go to your PlayStore settings to change the way installed apps are updated. Open WhatsApp > Go to Settings > Chats and Calls > Turn off Chat Backup. Open WhatsApp > Go to Status > Go to Recent Updates > Select Mute. Open Facebook > Go to App Settings > Switch Autoplay. Continuous Contact Uploads & Photo Syncing Off. Data Volumes can also be monitored via Vodacom Mobi App & Self-help Services. Have a pleasant day further!

Absolute BS!!!

They did give me 500MB back...to me this is an admission of guilt that they stole my data in the first place but only decided to give half of what I paid for back to me. From what I read on Hello Peter, I am not the only one experience this ****!!!!!!!!!!!!!!!!!!!!!!

I also need to mention that I have been a loyal contract & prepaid customer of Vodacom's for well over 10 years, obvioisly this counts for nothing. I will certainly be changing networks, Cell C seems to be an attractive alternative and I have not seen any complaints from their customers in this regard.